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Support

TECHNICAL SUPPORT



Online Help & Training

In order to access user guides, FAQ's, online help menus and video tutorials, you will need a Self-Service Portal login. Please email sales to request your login if you do not currently have it: sales@dawsystems.com

Video help tutorials, online help menus and quick start guides are available to assist you in using the software. Please login to the self-service portal to access these items or contact us. You can also access the self-service portal by clicking the following link: Self-Service Portal

Live training is provided as a part of your purchase; see your purchase details. Live training is available by appointment and typically done remotely over the internet. On-site training is available at an additional cost. Please contact your sales representative or support directly for more information on pricing and availability: support@dawsystems.com

Customer Account Forms


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  • Add Prescribing User Form
  • Add Supporting User Form
  • Credit Card Update Form
  • Change Practice Location Form
  • Additional Practice Location Form

  • Recommended Hardware

  • System Requirements

  • Helpful Meaningful Use Documents

  • Meaningful Use White Paper
  • Meaningful Use Checklist
  • Meaningful Use CQM List
  • CMS Attestation User Guide
  • CMS EP Attestation Worksheet
  • CMS FAQs
  • Contact Support


    Toll-Free: Monday through Friday 9am EST - 5pm EST

    (866) 755-1500 Ext. 2 - Support


    Local:

    (518) 362-7500


    E-Mail: Available 7 days a week. From 5pm EST to 9am EST Responses are sent within 2 hours

    Support E-Mail: support@dawsystems.com

    Sales E-Mail: sales@dawsystems.com

    Submit a Case Online

    Enter information below to submit a case directly to our support staff. You will receive a confirmation email after your submission. Please allow up to 24 hours for a response. If you have a case open already, you can view the status of the case by logging in here: Self-Service Portal








    Connect to Support Now (For Existing Customers Only)

    Available during regular business hours Monday through Friday 9am EST - 5pm EST. Select a representative below allows for immediate remote support of your software. By clicking a representative below, you will then need to follow steps on-screen that will open and grant us access to remote control of your computer. If no representatives are listed, please submit a case online or call us at 866-755-1500 x1.