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Support

TECHNICAL SUPPORT



Help & Training

You can access the help and support site within ScriptSure under the Help button in the top right. You can also email support with questions: support@dawsystems.com

Video help tutorials, online help menus and quick start guides are available to assist you in using the software. Remote training is available by appointment. On-site training is available at an additional cost. Please contact your sales representative or support directly for more information on pricing and availability.

Need Help with ID.me Issues?


  • New Cell phone? Click the link to Update Your Cell Phone with ID.me
  • Click here for the ID.me Account Help Center: ID.me Help Center
  • Click here to contact ID.me by email: Contact ID.me Support

    • For users having difficulty with the ID.me enhanced license check, the button below can be used to attempt your medical credential check now. Click here to learn more about Enhanced Medical License Check

    ENHANCED MEDICAL CREDENTIAL CHECK

    Update Billing


  • All billing related information for direct clients can be found by logging in to ScriptSure and then click your name in the top right and then select Update Billing. This will show you your subscription, payment method, upcoming charges and past invoices/receipts.

      • Want to Cancel your Acccount?
    • Want to Cancel your ScriptSure subscription? You can cancel at any time by logging in to ScriptSure, click your name in the top right and then select Update Billing. There is a cancel button on the billing page (top right) that opens. You can also call us directly to cancel or complete the Submit a Case Online area below to request account cancellation. There are generally no refunds, except in rare circumstances, but you can cancel at any time.
      Note: If you use ScriptSure within an EMR/EHR system, you will need to contact that application's support to cancel.

    Customer Account Forms


    You will need Adobe PDF viewer to view the forms. Get Adobe Viewer
  • Add Prescribing User Form
  • Add Supporting User Form
  • Credit Card Update Form
  • Change Practice Location Form
  • Additional Practice Location Form

    • Update Contact Information (for vendors only)

  • Vendor Update Contact Form

    • Contact Support


    Toll-Free: Monday through Friday 9am EST - 6pm EST

    (866) 755-1500 Ext. 2 - Support

    E-Mail: Available 7 days a week. From 6pm EST to 9am EST. Typical response time is 1 hour.

    Support E-Mail: support@dawsystems.com

    Sales E-Mail: sales@dawsystems.com

    Submit a Case Online

    Click here to SUBMIT A SUPPORT CASE ONLINE and enter information regrading the issue or request. You will receive a confirmation email after your submission. After hours, we strive to respond to all cases immediately, but please allow up to 24 hours for a response.

    Connect to Support Now (For Existing Customers Only)

    Available during regular business hours Monday through Friday 9am EST - 6pm EST. Select a representative below allows for immediate remote support of your software. By clicking a representative below, you will then need to follow steps on-screen that will open and grant us access to remote control of your computer. If no representatives are listed, please submit a case online or call us at 866-755-1500 x2.