Provider onboarding requires critical verification steps to confirm identity and establish secure, authorized access. With clear instructions and help when you need it, those safeguards should take minutes.
DAW Systems helps providers move through standard onboarding in minutes with a straightforward setup process, practical guidance, and responsive support. If identity verification requires additional review, DAW helps providers navigate the next steps—so they understand what’s needed and can keep moving toward prescribing with confidence.
A starting point that sets the stage for confident prescribing
Onboarding begins differently depending on how an organization uses ScriptSure. Standalone users typically receive an email invitation to begin setup. For integrated clients, a platform can manage user creation and initiate onboarding through its own systems using DAW’s APIs.
This flexibility allows healthcare platforms to incorporate onboarding into their existing experience, while individual prescribers and practices have a direct path to getting started.
Once providers begin ID.me identity verification, the underlying process is consistent across these entry points. That consistency gives support teams a shared framework for guiding users and troubleshooting questions.
Identity verification with practical guidance
Identity verification is an essential part of provider setup. DAW uses ID.me for this step, which includes signing in or creating an account, setting up multi-factor authentication, submitting approved identification, and completing a live selfie check.
A little preparation can help providers avoid common interruptions. Many already have an ID.me account from another service. Using that existing account helps prevent duplicate-account issues that may require ID.me support to resolve.
Ensuring your email is one that is accessed often is also helpful. It’s often recommended to use a personal email for the ID.me process. You can still use your employer email for your ScriptSure account.
Clear, well-lit images of identification can also reduce the need to re-upload documents. Together, these small steps help make the verification process easier to navigate.
Some accounts may require additional review before activation. When that happens, completing the review is part of establishing trusted access to the platform.
Support when setup needs extra attention
Even with preparation, a provider may encounter an account-access issue, a duplicate ID.me account, or a verification question. DAW’s support team helps troubleshoot these situations and coordinate with ID.me support when needed.
That guidance is particularly valuable when a provider cannot remember which email was used for an existing account or no longer has access to a former employer’s email address.
Support needs also vary by organization. A centralized practice may coordinate setup in one location, while a hospice organization may need to onboard a distributed team of providers and nurses. DAW works within the client’s onboarding and support model to help address those different needs.
Access that reflects each team member’s role
Provider onboarding is only one part of getting a care team ready. Nurses and other supporting users also need access appropriate to their responsibilities.
Supporting users follow a different setup path and do not complete the same ID.me identity proofing process as prescribers. Invitations and provider-managed permissions help establish who can access the platform and which activities they can perform.
Providers can grant or revoke supporting-user access, helping organizations align the experience with their clinical workflows. Required agreements, including the applicable Business Associate Agreement, are also part of completing setup.
An intuitive experience long-term
Once identity verification and required setup steps are complete, ScriptSure provides a straightforward prescribing experience. Embedded tutorials and tooltips help users learn features as they work, giving them guidance within the platform.
This is especially helpful for care teams with different levels of technical comfort. Providers can become familiar with the tools through everyday use, with support available when questions arise.
For healthcare platforms, that usability helps providers adopt integrated prescribing capabilities. For individual prescribers and practices, it supports a smoother transition into daily e-prescribing.
A more supported path to getting started
Ease of onboarding comes from a clear path, helpful guidance, and an experience that makes sense once setup is complete.
DAW combines flexible entry points, practical verification support, role-based access, and in-platform learning to help providers get ready for the work ahead.
Explore ScriptSure from DAW Systems and learn how we can support onboarding for your practice or integrated platform.