Need help with ScriptSure? Submit a support case and our team will follow up as quickly as possible.
You will receive a confirmation email after submitting your request. For after-hours cases, please allow up to 24 hours for a response.
Call Support
Email Support
When copying other people on a support request, remember that everyone included will receive responses related to the case.
Contact Sales
Let us know how we can help.
When copying other people on a support request, remember that everyone included will receive responses related to the case.
In our ScriptSure Training Center. You will find video tutorials, online help resources and quick-start guides that can help answer common questions.
Remote training is available by appointment. On-site training may also be available for an additional cost. Contact your sales representative or submit a support case for pricing and availability.
Review the Enhanced Medical License Check instructions, or use the link below to attempt the credential check again.
If you are a direct ScriptSure customer:
Select your name in the upper-right corner.
Select Update Billing.
From this page, you can review your subscription, update your payment method, see upcoming charges and access previous invoices and receipts.
Select your name in the upper-right corner.
Select Update Billing.
Select Cancel in the upper-right corner of the billing page.
You can also submit a support case or call (866) 755-1500, extension 2. Refunds are generally not available except in rare circumstances.
If you use ScriptSure through an EMR or EHR, contact that organization’s support team to cancel.
A PDF reader is required to view these forms. Download Adobe Acrobat Reader.
Vendors can use the Vendor Contact Update Form to submit new or updated information.
Remote support is available to existing customers Monday through Friday from 9 a.m.–6 p.m. ET. Select an available representative from the remote-support section and follow the on-screen instructions to grant temporary access to your computer.
If no representatives are available, submit a support case or call (866) 755-1500, extension 2.
Tell us what you need, and a member of the DAW Systems team will be in touch.